Lucky Spy Casino Privacy Promise

We are Lucky Spy Casino, and this policy explains how we handle the personal details you share with us when you open an account, play our casino, live and sports betting products, or contact support. We collect only what we need to run your account: your name, date of birth, email, phone number, residential address and the payment details tied to deposits and withdrawals in AUD or crypto.

Card payments through Visa and Mastercard, as well as e-wallets like Skrill and Neteller, are processed by licensed payment partners. We never store full card numbers on our own servers. For Bitcoin, Ethereum, USDT and TRON transactions, we record wallet addresses and transaction IDs so we can trace every payment if a dispute comes up.

Identity checks are part of our anti-fraud and responsible gaming duties. Documents you upload are encrypted, kept for as long as the law requires and then deleted. You can ask for a copy of your data, correct it or request closure of your account at any time by email, phone, live chat or Telegram. We do not sell your information to third parties.

When you open an account at Lucky Spy Casino, we ask for your name, date of birth, email address, phone number and residential address. We need these to confirm you are over 18, to set your account currency to AUD and to reach you if something goes wrong with a payment. Later, before your first large withdrawal, we may ask for a photo ID and a recent utility bill.

Payment data depends on the method you pick. For Visa and Mastercard we keep only the last four digits of the card and the token our processor issues. Skrill, Neteller and Paysafecard transactions leave us a reference number and the amount. With Bitcoin, Ethereum, USDT or TRON, we record the wallet address and the transaction hash, because the blockchain makes them public anyway.

We also log technical data: IP address, device type, browser and session times. This helps us spot account sharing and bonus abuse on offers like the 400% welcome package. Messages you send through live chat, email, phone or Telegram are stored too, so the next agent can see your history and doesn't make you explain the issue twice.

We are Lucky Spy Casino, and we keep personal data only for as long as there is a clear reason to hold it. Account details such as your name, date of birth, email and AUD balance history stay on file while your account is open. After you close it, we keep the core record for five years, because anti-money laundering checks and dispute handling require a traceable history.

Payment records follow the same five-year rule. That applies to card deposits through Visa and Mastercard, e-wallet transfers via Skrill and Neteller, Paysafecard vouchers and crypto transactions in Bitcoin, Ethereum, USDT and TRON. For crypto, we store wallet addresses and transaction hashes, never private keys.

Support conversations from live chat, email, phone and Telegram are archived for 24 months, then deleted. Game session logs from providers like Evolution and Pragmatic Play are kept for up to three years so we can review disputed rounds.

Marketing preferences are removed within 30 days if you unsubscribe. You can ask us at any time to delete data we no longer need to keep by law.

At Lucky Spy Casino you can find out what personal data we hold about you at any time. That covers your account details, your deposit and withdrawal records for Visa, Mastercard, Skrill, Neteller or crypto such as Bitcoin, USDT and TRON, and your verification documents. You can also ask us to correct a wrong address or an old phone number. We aim to send a copy of your data within 30 days, in a common format you can open without special software.

You can ask us to delete your data, but some records have to stay. Anti-money laundering rules mean we keep transaction history and identity checks for a fixed period after you close your account, even if you request deletion. Marketing is different: you can opt out of bonus emails, SMS offers and Telegram promotions at any time, and we will stop within a few days.

To make a request, contact our support team by email, phone or live chat. We will first confirm who you are so that nobody else can get at your information. If our answer does not satisfy you, write to us again and a senior team member will review the case.

We use cookies on the Lucky Spy Casino website to keep you logged in and remember your settings, like AUD as your currency. They also help us run the account area safely. Strictly necessary cookies are switched on all the time. Without them, the session token that protects your balance would not last from one page to the next, and the cashier could not finish a deposit by Visa, Mastercard, Skrill or Bitcoin.

Functional and analytics cookies are separate. They store your preferred language and recently played titles such as Gates of Olympus or Book of Dead, and they count how many visitors open each page. These counts are aggregated, so we look at trends rather than tracking any one player. Marketing cookies only load if you agree to them in the consent banner.

Most cookies last for one session. Some stay for up to 12 months, which is how long we remember your consent choice. You can change your choice at any time from the cookie settings link in the footer, or clear cookies in your browser. Blocking essential cookies will stop login and payments from working, so we recommend keeping those on.

Lucky Spy Casino follows the principles of the General Data Protection Regulation for every player whose data falls under it. In practice, this means we collect only what we need to open your account, verify your identity, process payments and meet anti-money laundering checks. We do not sell your details to third parties, and marketing emails are sent only after you opt in.

If GDPR applies to you, you can ask for a copy of the data we hold, have inaccurate details corrected, or request deletion once your account is closed. Some records, such as transaction history for Visa, Mastercard, Skrill or Bitcoin payments, must be kept for a set period by law, so we may restrict them rather than erase them straight away. You can also object to profiling and withdraw consent for promotional messages at any time.

To make a request, contact our team by email or live chat. We aim to reply within 30 days. If you are not satisfied with our answer, you have the right to complain to the data protection authority in your country of residence.